Customer and agent communication platform focused on chat, inbox management, contact handling, real-time interactions, and mobile communication workflows.
Provide a reliable communication and inbox experience for agents and customers across mobile platforms while supporting real-time messaging and background communication.
Worked across the mobile application and communication stack, integrating the Chat SDK, real-time sockets, notifications, contact functionality, and background/foreground communication flows.
Delivered and maintained mobile inbox functionality with real-time communication, chat, contact handling, and production issue resolution.