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Intellicon Desk.

Agent-focused communication and service desk application supporting customer interactions, chat, calling, presence, and real-time workflows.

Lead Mobile DeveloperFlutterReact NativeNode.jsNestJSMongoDBFirebaseWebSocketsRabbitMQREST APIsChat SDKWebRTCSIP
▸ problem

Enable agents to manage customer communication and interactions through a centralized mobile service-desk experience.

▸ approach

Developed and maintained mobile workflows, integrated the Chat SDK, implemented communication features, and worked on agent presence, calling, microphone, and real-time interaction functionality.

▸ outcome

Improved and maintained the mobile service-desk experience across communication, calling, presence, and chat workflows.

02 / architecture

// Mobile client + communication SDK + REST APIs + WebSockets

03 / challenges

  • ▸Real-time agent communication
  • ▸Calling stability
  • ▸Agent presence
  • ▸Microphone management
  • ▸Background communication

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Intellicon Chat SDK

Reusable Flutter chat SDK providing messaging, file handling, voice recording, real-time communication, and native Android integration for Intellicon applications.